Legal
Compliance
Nemasoft is authorised and regulated across multiple jurisdictions. This page outlines our regulatory framework, licensing, and compliance commitments.
Last updated: 1 March 2026
Regulatory Licences
Authorised and regulated by the FCA to carry on investment business including dealing in investments as principal and agent, arranging deals in investments, and managing investments.
Licensed by the BVI Financial Services Commission to carry on investment business and provide financial services to international clients.
Holds a Global Business Licence issued by the FSC Mauritius, authorised to conduct investment dealing and advisory services.
Compliance Framework
We verify the identity of every client before granting access to trading services. Our KYC process includes government-issued ID verification, proof of address, and biometric checks where required. Enhanced due diligence is applied to high-risk clients, politically exposed persons (PEPs), and clients from higher-risk jurisdictions.
Nemasoft maintains a comprehensive AML programme aligned with the UK Money Laundering Regulations 2017, the Proceeds of Crime Act 2002, and FATF recommendations. We conduct ongoing transaction monitoring, suspicious activity reporting (SAR) to the National Crime Agency (NCA), and regular staff training.
We screen all clients and transactions against international sanctions lists including those maintained by the UN, EU, UK OFSI, and US OFAC. Any match triggers an immediate account freeze and mandatory reporting to the relevant authority.
Nemasoft operates a real-time sanctions screening programme covering all onboarding and transactional activity. We do not provide services to individuals or entities subject to applicable sanctions regimes, and we maintain a restricted jurisdictions list that is reviewed and updated regularly.
We fulfil all mandatory reporting obligations to our regulators, including transaction reporting under MiFIR, suspicious transaction and order reports (STORs), and annual compliance reports. Our compliance function operates independently of business lines.
Client funds are held in segregated accounts with tier-1 regulated banks, separate from Nemasoft's own operational funds. We comply with the FCA's Client Assets Sourcebook (CASS) rules and conduct regular reconciliations to ensure client money is protected at all times.
Our Compliance Commitment
Nemasoft is committed to operating with the highest standards of regulatory compliance, financial integrity, and ethical conduct. We believe that robust compliance is not merely a legal obligation — it is the foundation of trust between us and our clients, our regulators, and the broader financial system. Our compliance programme is overseen by a dedicated Chief Compliance Officer (CCO) and an independent compliance team that operates separately from our commercial functions. We conduct regular internal audits, risk assessments, and staff training to ensure our policies remain current and effective.
Responsible Trading
We are committed to promoting responsible trading practices. We provide clients with tools to manage their trading activity, including deposit limits, loss limits, session time limits, and self-exclusion options. Our platform includes real-time margin monitoring and automatic stop-out mechanisms to protect clients from excessive losses. We do not target vulnerable individuals and we maintain a responsible marketing policy that ensures all communications are fair, clear, and not misleading.
Data Protection & Privacy
Nemasoft processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO) under reference ZA000000. Our Data Protection Officer can be contacted at privacy@nemasoft.org. For full details of how we collect, use, and protect your personal data, please refer to our Privacy Policy.
Complaints
We take all client complaints seriously. If you are dissatisfied with any aspect of our service, you may submit a formal complaint to our compliance team at complaints@nemasoft.org. We will acknowledge your complaint within 5 business days and provide a final response within 8 weeks. If you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk, or to the relevant dispute resolution body in your jurisdiction.
Whistleblowing
Nemasoft maintains a confidential whistleblowing channel for employees, contractors, and third parties to report concerns about potential regulatory breaches, financial crime, or unethical conduct. Reports can be submitted anonymously to whistleblowing@nemasoft.org or via our third-party whistleblowing platform. We are committed to protecting whistleblowers from retaliation and to investigating all reports promptly and thoroughly.
Contact Our Compliance Team
For compliance-related enquiries, regulatory correspondence, or to report a concern, please contact: Chief Compliance Officer Nemasoft Ltd 1 Financial District London, EC2V 8RT United Kingdom Email: compliance@nemasoft.org Phone: +44 (0)20 7000 0001